Notification and settlement are different stages. Reporting something does not establish that the insurer has accepted liability or approved payment.
Find the required channel, deadlines and information in the applicable policy. Medical reimbursement, work injury and liability claims can follow different processes.
Maintain a record of when notice was sent and acknowledged. For HR, keep medical documents in the authorised claims channel rather than widely shared spreadsheets.
Sources
- Singlife: Employee benefits claim history FAQ
Reviewed 23 October 2026 · Source details
- AIG Singapore: Commercial General Liability policy wording
Pages 3, 6–9 and 18: contract, schedule, liability limits, defence costs, deductible and subrogation.
Reviewed 23 October 2026 · Source details